RETURN

WHAT IS YOUR ONLINE RETURNS POLICY?

At finghy we aim to provide you with quality products and service at all times, however if you have purchased an item from finghy and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded. 

We understand that buying clothing online can be tricky as you've never felt the product or tried it on. That's why we have a lenient returns policy that allows you to get a full refund or exchange for any products that you're not happy with. Purchases from Australia & New Zealand have 14 days to return items with proof of purchase. Purchases from all other countries have 31 days to return items with proof of purchase. 

Returned items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

If you are exchanging Laybuy, Afterpay or Paypal items via our distribution centre, we will process a refund on the items returned, and you will need to re-purchase via our website. We are more than happy to honour free shipping and any special prices paid - just contact at Customer Services Team at sales@finghy.com.

HAVE YOU RECEIVED MY RETURNED GOODS?

We try and refund you for returned items as quickly as possible, so we ask that you keep an eye on your account for when the refund comes through.

In the unlikely event that you don't receive this within 14 working days for Australia and New Zealand orders or 31 days for international orders, of posting your parcel to us, please get in touch with our Customer Service Team and we will endeavor to get back to you within 48hrs.

If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure that your item has been received by us.

I RETURNED AN ITEM TO BE EXCHANGED AND YOU HAVE CHARGED ME AGAIN

When you return an item to us for an exchange, first we will refund this item from your original invoice and then we will create a new invoice for the item you requested as an exchange and charge you for this separately. 

You should see one refund and one new charge in your bank account. We do this so we are able to keep your original invoice in tact and you are able to track your new order as an individual purchase. 

If you have any further queries regarding our returns process, 

I RETURNED AN ITEM FROM MY ONLINE ORDER AND IT WAS INCORRECTLY REFUNDED OR REPLACED

We are really sorry if we made a mistake when processing your request!

If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted due to it being out of stock. In this instance we would automatically issue you with a refund so you have the choice to purchase something else from our site instead. If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Service Team so we can sort it out for you.

I HAVE RECEIVED A FAULTY ITEM

At finghy we aim to provide you with quality products and service at all times, however if you have purchased an item from finghy and believe it to be faulty please get in touch with us at sales@finghy.com. Faulty items should be returned and can either be replaced or refunded. 

IS POSTAGE FOR RETURNS FREE?

Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by finghy. If the item is deemed faulty, postage will be refunded.

We recommend you send your package on a tracked service so you are able to track the whereabouts of your return. finghy is not liable for returns lost in transit that have not been tracked. 

Any exchanges will be sent back to the purchaser for FREE.

I HAVE RECEIVED AN INCORRECT ITEM

We're so sorry if you have received an incorrect item in your order, let us know straight away by contacting our Customer Care team on sales@finghy.com. We aim to reply to you within 48hrs.

WILL MY REFUND INCLUDE SHIPPING CHARGES?

No sorry, postage charges on returns are not refundable. You can return your order to a store for free!

If for any reason you're not happy with any of the items in your in store purchase, you can return them by taking them into one of our stores with your receipt as proof of purchase. Returns must occur in the country of purchase. 

Returned

items must be in new, unworn condition, with all the garment tags, and where

applicable hygiene stickers still attached. We can either give you a

full refund on the item(s), or exchange them for another style, size or colour

that you may prefer. We will refuse returns of items where it's obvious

that the above conditions have not been met.

Refunds/credit notes/exchanges will only be given on faulty 'sale' items.

From receipt of your order you have 14 days to return items. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer.

At finghy we aim to provide you with quality products and service at all times, however if you have purchased an item from finghy.com and believe it to be faulty, please visit your local finghy store or contact our Customer Service Team as soon as possible.